Crafts made by Genny Segura.
Once we receive your order, you will receive a confirmation email with the "tracking number", which will allow you to track and view the status of your order.
National shipments are made through Pymeexpress de Correo de Costa Rica. The shipping cost varies according to the weight of the package, for example: a GAM 250 g has a value of ₡ 2000 and ₡ 2500 to the rest of the country. 1 kg in the GAM has a value of ₡ 3000 and ₡ 3500 to the rest of the country.
International shipments are made via DHL or EMS Courier. The cost of the shipment is determined by the logistics provider to choose, the value of this varies depending on the weight of the package and the destination location. The time varies from 2 to 30 business days.
We will provide you with this information clearly and in detail in the process of making your purchase.
If for any reason the package containing your order is open at the time of delivery, please do not accept it and write to us at firstname.lastname@example.org with your order number to review the merchandise with the supplier before delivering it.
In case too many days have passed and you have not received your order, please email us at email@example.com with your name and order number. We will immediately contact the supplier and open an investigation to track the package and help you in a personalized way.