Crafts made by María Bejarano Bejarano from the Casona indigenous territory.
Mastate tree bark
The Casona indigenous territory belongs to the Ngöbe indigenous people.
The mastate is a material that has been used for years to make clothing, weapons, crafts, among others.
Once we receive your order, you will receive a confirmation email with the "tracking number" or tracking number, which will allow you to track and view the status of your order.
National shipments are made through Pymeexpress de Correo de Costa Rica. The shipping cost varies according to the weight of the package, for example: the GAM 250 g has a value of ₡ 2000 and ₡ 2500 to the rest of the country. 1 kg in the GAM has a value of ₡ 3000 and ₡ 3500 to the rest of the country.
International shipments are made via DHL or EMS Courier. The cost of the shipment is determined by the logistics provider to choose, the value of this varies depending on the weight of the package and the destination location. The time varies from 2 to 30 business days.
We will provide you with this information clearly and in detail in the process of making your purchase.
If for any reason the package containing your order is open when it is delivered, please do not accept it and write to us at email@example.com with your order number to review the merchandise with the supplier before delivering it.
In case too many days have passed and you have not received your order, please send us an email to firstname.lastname@example.org with your name and order number. We will immediately contact the supplier and an investigation will be opened to track the package and help you in a personalized way.
The product must be in perfect condition. According to our criteria: Clean, without traces of dirt, humidity, washing or use.
Original tags without having been removed.
Invoice or purchase order.
Our policies prevent making a change, if the piece is dirty, stained or is not in the condition as it left the store.
In case you have a problem with taste or conformity, you must make the claim for change within the following 15 calendar days after receiving the product. The customer must cover the shipping costs to send us the product he wants to change.
Send us an email at email@example.com with your name, order number. And which piece or pieces is going to change. From here on you will receive instructions by mail.
RETURN AND REFUND POLICY
In case of making a return, the customer must cover the shipping costs to send us the product that he wants to return.
Once we receive the merchandise and confirm that it is in perfect condition, we proceed with the return of money, this process will take as long as the bank processor lasts and may generate additional expenses, according to the bank.
You can also request a gift card for the amount of the refund and you will have 6 months to redeem in our online store.
Send us an email at firstname.lastname@example.org with your name, order number. And which piece or pieces are you going to return and why. From here on you will receive instructions by mail.